Frequently Asked Questions

Everything you need to know about your Lila Beauty shopping experience.

Are your beauty products authentic and cruelty-free?

Yes, we guarantee 100% authenticity for every product. Lila Beauty is committed to ethical sourcing, and we prioritize brands that are certified cruelty-free and use sustainable ingredients.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened skincare products?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer samples with every purchase?

Yes! Every Lila Beauty order includes two complimentary samples of our latest skincare or makeup arrivals so you can discover your next favorite product.